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A people-centric approach

People-centric enterprises need a people-centric approach. All school policies and procedures should consider human need as much as efficiency and effectiveness. A thriving school is an inclusive school, catering for the diverse needs of students, employees and families.

Key skills and tools
  • Emotional intelligence. Leaders are competent at tuning in to people and acting responsively, including the ability to empathise.

  • The power of 'yes' applies if an employee's personal request can be granted without affecting the operation of the school or breaking policy.

  • The power of 'and' accommodates new ideas without displacing existing plans or arrangements.

  • The 'hum of consensus'. When everything is considered and a preferred decision identified, ask if people can ‘hear’ the ‘hum of consensus’ before implementing it.

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