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Complaints resolution

People make mistakes and judgements are sometimes affected by their preferences. Even if never used, it is reassuring to employees that procedures are in place if things go wrong.

Two procedures are needed: one for people complaints, such as harassment or discrimination, and one for work condition complaints, such as working hours and salaries.

The following link leads to an example of procedures for each.

Complaints resolution

Image courtesy of Michael Leunig

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